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SHIPPING & RETURNS

SHIPPING POLICY

At CLOSET, we are dedicated to providing a seamless shopping experience for our customers. We understand the importance of fast and reliable shipping, which is why we offer free shipping on all orders within South Africa. Please read our shipping policy below for more information:

  1. Eligibility:

    • Free shipping is available for all orders with delivery addresses within South Africa.

    • There is no minimum order value required to qualify for free shipping.

  2. Shipping Method:

    • We use trusted and reputable shipping partners to ensure reliable and efficient delivery of your order.

    • All orders are shipped via standard shipping methods.

    • The estimated delivery time is 3-5 working days from the date of order confirmation.

  3. Order Processing:

    • Once your order is placed and payment is successfully processed, our team will begin processing it within 24 hours (excluding weekends and public holidays).

    • You will receive a confirmation email with your order details and tracking information once your order is dispatched.

  4. Tracking Your Order:

    • To track your order, you can use the tracking number provided in the shipping confirmation email.

    • Visit our website and navigate to the "Order Tracking" page to enter your tracking number and get real-time updates on your shipment.

  5. Delivery:

    • Deliveries are made on weekdays (Monday to Friday), excluding public holidays.

    • Please ensure that someone is available to receive the package at the provided delivery address during working hours.

    • If you are unavailable during the delivery attempt, our shipping partner will leave a delivery notification with further instructions for rescheduling or collection.

  6. Non-Delivery:

    • In rare cases where delivery attempts are unsuccessful, please contact our customer support team for assistance. We will investigate the matter and provide a suitable resolution.

  7. Address Changes:

    • It is essential to provide an accurate and complete shipping address at the time of order placement.

    • If you need to change the shipping address after placing the order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, provided the order has not been dispatched.

  8. Additional Charges:

    • Our free shipping policy covers standard delivery within South Africa only.

    • Any additional services requested by the customer, such as expedited shipping or special handling, may incur extra charges. These charges will be communicated to you before proceeding with the order.

Please note that our shipping policy is subject to change without prior notice. Any updates or modifications to the policy will be communicated on our website.

If you have any questions or need further assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to help!

Happy shopping at CLOSET!

RETURN AND REFUND POLICY

At CLOSET, we value your satisfaction and aim to provide a positive shopping experience. This Refund Policy outlines our guidelines and procedures regarding exchanges and refunds for purchases made through our website, www.ofmcloset.co.za
. Please read this policy before making a purchase so you understand how returns and exchanges work.

1. Exchanges (standard CLOSET items)

We allow exchanges for eligible items purchased through our website.

1.1 How to exchange

If you are not happy with your purchase, you can return it to our offices or arrange a courier at your own expense.

Once we receive and inspect the returned item, we will exchange it for:

  • a different size

  • a different colour

  • or a different item of equal value (subject to availability)

1.2 Shipping for exchanges

You cover the cost to return the item to us.

We cover the cost of shipping the exchanged item back to you.

1.3 Exchange conditions
To qualify for an exchange, items must be:

unused and unworn

in original condition

returned with original packaging where applicable

2. No refunds

We do not offer refunds for any items purchased through our website. This includes physical products, digital products, gift cards and personalised or custom-made items. Please make well-informed purchasing decisions and double-check your sizes and selections before checkout.

3. Cruise Gear (print-on-demand and limited)

Cruise Gear cannot be exchanged or refunded because it is produced on a print-on-demand basis and is limited.

Exception: If the issue is due to negligence on our end (for example a confirmed production error or a damaged item caused by our handling) we will assess the claim and, if approved, provide appropriate support which may include a replacement.

4. Damaged or defective items

If you receive a damaged or defective item, please contact our customer support team at closet@ofm.co.za
within 7 days of receiving the product.

To help us resolve the issue quickly, please include:

your order number

a clear description of the issue

relevant photos or supporting documentation

We will assess each case individually and may offer assistance or a replacement where applicable.

5. Cancellations

If you wish to cancel your order, please contact us as soon as possible. We will try to accommodate your request if the order has not been processed or shipped.

Please note:

  • cancellation is not guaranteed once an order is in transit or already shipped

  • for print-on-demand items (including Cruise Gear), cancellations may not be possible once production has started

If a cancellation is not possible, the sale will be considered final.

6. Exceptions

In exceptional circumstances, such as where required by applicable consumer protection laws or regulations, we may consider an exchange or other remedy on a case-by-case basis at our sole discretion. This does not guarantee that an exchange or remedy will be granted.

7. Modifications to this policy

We reserve the right to update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed.

If you have any questions about this policy, please contact closet@ofm.co.za.

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