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At CLOSET, we are dedicated to providing a seamless shopping experience for our customers. We understand the importance of fast and reliable shipping, which is why we offer free shipping on all orders within South Africa. Please read our shipping policy below for more information:

  1. Eligibility:

    • Free shipping is available for all orders with delivery addresses within South Africa.

    • There is no minimum order value required to qualify for free shipping.

  2. Shipping Method:

    • We use trusted and reputable shipping partners to ensure reliable and efficient delivery of your order.

    • All orders are shipped via standard shipping methods.

    • The estimated delivery time is 3-5 working days from the date of order confirmation.

  3. Order Processing:

    • Once your order is placed and payment is successfully processed, our team will begin processing it within 24 hours (excluding weekends and public holidays).

    • You will receive a confirmation email with your order details and tracking information once your order is dispatched.

  4. Tracking Your Order:

    • To track your order, you can use the tracking number provided in the shipping confirmation email.

    • Visit our website and navigate to the "Order Tracking" page to enter your tracking number and get real-time updates on your shipment.

  5. Delivery:

    • Deliveries are made on weekdays (Monday to Friday), excluding public holidays.

    • Please ensure that someone is available to receive the package at the provided delivery address during working hours.

    • If you are unavailable during the delivery attempt, our shipping partner will leave a delivery notification with further instructions for rescheduling or collection.

  6. Non-Delivery:

    • In rare cases where delivery attempts are unsuccessful, please contact our customer support team for assistance. We will investigate the matter and provide a suitable resolution.

  7. Address Changes:

    • It is essential to provide an accurate and complete shipping address at the time of order placement.

    • If you need to change the shipping address after placing the order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, provided the order has not been dispatched.

  8. Additional Charges:

    • Our free shipping policy covers standard delivery within South Africa only.

    • Any additional services requested by the customer, such as expedited shipping or special handling, may incur extra charges. These charges will be communicated to you before proceeding with the order.

Please note that our shipping policy is subject to change without prior notice. Any updates or modifications to the policy will be communicated on our website.

If you have any questions or need further assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to help!

Happy shopping at CLOSET!


At CLOSET, we value your satisfaction and aim to provide a positive shopping experience. This Refund Policy outlines our guidelines and procedures regarding exchanges and refunds for purchases made through our website, Please carefully read this policy before making a purchase to understand our approach to returns and refunds.

1. Exchanges
We allow exchanges for items purchased through our website. If you are not happy with your purchase, you can return it to our offices or arrange a courier at your own expense. Once we receive the returned item, we will exchange it for a different size, color, or a different item of equal value. We will then cover the cost of shipping the exchanged item back to you.

2. No Refunds
We do not offer refunds for any items purchased through our website. This includes physical products, digital products, gift cards, and personalized or custom-made items. We encourage you to make well-informed purchasing decisions and carefully consider your choices before finalizing your purchase.

3. Damaged or Defective Items
In the unfortunate event that you receive a damaged or defective item, please contact our customer support team at within 7 days of receiving the product. We will assess the situation on a case-by-case basis and may provide assistance or a replacement if applicable. To help us resolve the issue promptly, please provide your order number, a detailed description of the problem, and any relevant photographs or documentation.

4. Cancellations
If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not been processed or shipped. However, please note that cancellation is not guaranteed once the order is in transit or if it has already been shipped. If a cancellation is not possible, the sale will be considered final.

5. Exceptions
In exceptional circumstances, such as required by applicable consumer protection laws or regulations, we may consider refunds or exchanges on a case-by-case basis at our sole discretion. However, this does not guarantee that refunds or exchanges will be granted, and all decisions will be made in accordance with our policies and legal obligations.

6. Modifications to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about any updates or changes.

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at

Last Updated: May 30, 2023

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