Effective Date: May 24, 2023
1. Information We Collect
(a) Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, billing address, and contact number. We only collect personal information that is necessary for fulfilling your orders and providing customer support.
(b) Payment Information: For online purchases, we may collect payment information, including credit card details, through secure payment processors. We do not store or retain your complete payment information on our servers. All payment transactions are processed by reputable third-party payment processors that comply with industry standards for data security.
2. Use of Information
(a) Order Processing: We use the personal information you provide to process your orders, fulfill your purchases, and deliver the products to you. This includes verifying your identity, processing payments, and arranging shipping.
(b) Communication: We may use your email address or contact number to communicate with you regarding your orders, shipment updates, and customer support inquiries. We may also send you promotional emails or newsletters if you have opted to receive them. You can opt out of receiving promotional communications at any time by following the instructions provided in the emails or by contacting us directly.
(c) Customer Support: We may use the information you provide to respond to your inquiries, address your concerns, and provide customer support services. This includes assisting with order-related issues, processing returns or exchanges (if applicable), and resolving any disputes.
(d) Website Improvement: We analyze website usage information to improve the functionality, performance, and user experience of our website. This helps us understand how users interact with our website, identify areas for improvement, and personalize your browsing experience.
3. Data Sharing and Disclosure
(a) Third-Party Service Providers: We may engage trusted third-party service providers to perform certain functions on our behalf. These may include payment processing, shipping, order fulfillment, website analytics, and customer support services. We only share the necessary personal information with these service providers to facilitate their services, and they are obligated to handle your information securely and in accordance with applicable data protection laws.
(b) Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to comply with legal obligations, protect our rights or safety, investigate fraud or illegal activities, or respond to a valid legal request from a governmental authority.
(c) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity or third party involved. We will ensure that appropriate safeguards are in place to protect your privacy rights during such transactions.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information and protect it against unauthorized access, loss, alteration, or disclosure. We use industry-standard encryption protocols for secure transmission of sensitive data, and we restrict access to personal information to authorized personnel only. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Your Rights and Choices
(a) Access and Updates: You have the right to access, update, and correct your personal information held by us. If you would like to review or modify your information, please contact us using the contact details provided below.
(b) Opt-Out: If you no longer wish to receive promotional communications from us, you can opt out by following the unsubscribe instructions provided in the emails or by contacting us directly.
6. Children's Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that we have inadvertently collected personal information from a child, please contact us, and we will take steps to remove the information from our records.
7. Links to Third-Party Websites
Our website may contain links to third-party websites for your convenience and reference. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those websites before providing any personal information.
9. Contact Us
Central Media Park
7 Christo Groenwald Street
Wild Olive Estate
Last Updated: May 24, 2023